Mandarin Buffet (Restaurant) Ltd.
Terms and Conditions
Welcome to Mandarin Buffet Restaurant, where we offer a delightful buffet dining experience with a wide variety of delectable dishes. To ensure fairness, transparency, and an enjoyable experience for all our valued patrons, we have established the following policies:
1. Pricing
- All seated customers must pay a fixed buffet price, regardless of how much they consume.
- Please refer to our website for up-to-date pricing information.
2. Booking Information
- Accurate Guest Numbers: When making a reservation, ensure the correct number of guests is included (this includes adults, children, and babies).
- If fewer guests arrive than booked, we will charge for the number of seats reserved.
- If additional guests arrive, we may not always be able to accommodate them.
3. Booking and Card Details
- To secure your reservation, we require credit or debit card details at the time of booking.
- Your card information will be securely stored and only charged under specific circumstances outlined below.
- Walk-in customers (without a reservation) may be required to pay the full buffet price upfront before being seated.
4. Cancellation Policy
- Should you need to cancel your reservation, at least 24 hours’ notice is required.
- Cancellations made within 24 hours of your reservation will incur a charge equal to the full buffet price per person.
5. Payment Policy
- Prompt payment is expected at the end of your dining experience.
- Failure to settle the bill will result in the total cost being charged to the deposit card without prior notice.
- Customers without reservations must pay in advance before dining.
6. Late Arrival Policy
- Reservations are held for a maximum of 15 minutes from the scheduled time.
- Late arrivals may result in the forfeiture of your table.
7. Buffet Waste Policy
- While our buffet allows for unlimited servings, we kindly ask all guests to avoid food wastage.
- A waste charge of £20 per person may apply in cases of excessive food wastage.
8. Dining Duration
- Each reservation allows a maximum dining time of 1 hour and 45 minutes.
- Late arrivals will result in reduced dining time, and we appreciate your understanding.
9. Child Discount Policy
- Children under 1.4 meters in height receive a 50% discount on the buffet price.
- Children under 3 years old are charged £5.99.
10. Parking Policy
- We offer free on-site parking for up to 2 hours.
- Extended parking beyond this limit may incur an additional fee. Please check the car park signage for details.
- The parking facility operates with CCTV surveillance; however, Mandarin Buffet does not own or manage the parking site and is not responsible for any fines incurred.
11. General Agreement
By reserving a table at Mandarin Buffet (Restaurant) Ltd., you agree to comply with these Terms and Conditions and acknowledge our Privacy Policy.
For any inquiries or concerns regarding our policies or data handling practices, please contact us at:
📧 [email protected]
Thank you for choosing Mandarin Buffet Restaurant. We are committed to providing an exceptional dining experience, and these policies help us maintain the quality and accessibility of our buffet service.